Vision & Missions
The company is committed to becoming a smart retail insurer with technology and data analytic. Furthermore, the company is also determined to design and develop contemporary insurance products and services in a bid to become an excellent insurer in the non-life insurance industry who will drive sustainable growth while maximizing benefits for customers, partners, shareholders and all employees.
The company will develop non-life insurance products and services to cover demand from all groups of retail customers amid rapid changes in their behaviors. Technology will be applied to data management in order to ensure systematic database and data analysis to support effective and modern usage of the database
- Extension of business channels: The Company shall collaborate with partners in order to accelerate business growth and opportunities under new perspectives. In addition, sales channels will be expanded to provide customers with more convenient accesses to the company’s products. The company’s products are also available on digital platforms of the company’s partners, which should help expand the company’s business and attract new customer groups.
- Development of non-life insurance products: The Company’s insurance products are designed and developed to match consumers’ behaviors. A variety of products are presented, and new choices of products are also offered in order to fulfil changing demand from all customers under the most appropriate products pricing and customer segmentation.
- Enhancement of service quality: All services offered throughout the entire customer service journey are enhanced in order to ensure that best experiences are delivered to customers. In light of this, state-of-the-art digital technologies have been invested to support unlimited business expansion. Such technologies include the cloud system, the AI, and the collaboration with high-standard participating garages in order to deliver fast repair service with high quality.
- Increase customer’s service experience: The company provides services to ensure customers’ highest satisfaction. Customers are expected to be impressed by all service experiences, especially from all of the company’s services that are linked to, and thus available from, their familiar daily communication platforms.